Effective Date: 01/09/2024

At Jay G Design, we value your satisfaction above all else. Our mission is to provide you with exceptional products and services that meet your needs and exceed your expectations. We understand that sometimes things don’t go as planned, and that’s why we’ve created a refund policy that is as straightforward and hassle-free as possible.

Our Commitment to You

If you’re not completely satisfied with your purchase, we’re here to help. Whether it’s a design project, a digital product, or any service we offer, we want you to feel confident in your decision to work with Jay G Design. Below are the details of how our refund policy works:

1. Eligibility for Refunds

We offer refunds on the following:

• Digital Products: If you encounter any issues with a digital product you purchased from us, such as files that are corrupted or incomplete, please contact us within 14 days of your purchase. We will gladly offer a replacement or a full refund.
• Design Services: If you are not satisfied with the design services provided, you may request a revision. We offer up to two rounds of revisions at no additional cost. If, after revisions, the final product still does not meet your expectations, you may request a partial or full refund depending on the project’s progress.

2. Non-Refundable Items

Certain items are non-refundable:

• Completed Services: Once a design project is completed and approved by you, it is considered final and non-refundable.
• Custom Orders: Custom design work, where services have been specifically tailored to your unique requirements, may not be eligible for a refund after significant progress has been made.

3. How to Request a Refund

We’ve made the refund process simple:

1. Contact Us: Reach out to us at support@jaygdesign.com with your order details and the reason for your refund request.
2. Review Process: We will review your request within 2-3 business days and may reach out to you for additional information.
3. Resolution: If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

4. Satisfaction Guarantee

Your satisfaction is our top priority. If you are unhappy with any aspect of our service, please let us know, and we will do our best to make it right. We believe in building long-term relationships with our clients, and we’re committed to ensuring you’re happy with your experience at Jay G Design.

5. Exceptions and Special Circumstances

We understand that every situation is unique. If your case doesn’t fit within the guidelines above, please contact us. We are more than willing to work with you to find a solution that’s fair and reasonable.

6. Contact Information

If you have any questions about our refund policy, or if you’d like to request a refund, please don’t hesitate to get in touch with us:

Juan Giménez Sierra
Operating as Jay G Design
Torpängsgatan 11, 741 32, Knivsta, Sweden
Email: support@jaygdesign.com
Phone: +46 70 777 1301

Thank you for choosing Jay G Design. We appreciate your trust and look forward to serving you with the best creative solutions.

Error: You must be logged in to continue to the checkout session.